Posty na forum

Md Mostakim Hossain
13 lip 2022
In Ogólne dyskusje
Do they have a start button, as is now commonplace in bot user journeys. Advertising Continue reading below Do they have the Get Started button triggering a welcome message. Don't try to customize the copy of the button. This is not possible at the moment. 3. Welcome Message This is the first message sent to a user. This is your opportunity to be specific about the functionality of bots, as there are no character limits and to re-emphasize expectations. Do clearly communicate the next steps. This can be helped by using buttons to add structure to your post and signal actions people can take. Share basic commands. Communicate keywords or terms people can use to ask for help, get updates, etc., so they find what they want faster. Make it personal by addressing people by name. Provide the option to talk to a human in case the user has contacted you for a hair masking service reason that your Facebook bot can't support. And remember: when your experience changes, so should your onboarding. Update your greeting and welcome message as you improve your abilities, make sure they are always relevant. Advertising Continue reading below Messenger bot architecture We all know the critical importance of website architecture, Facebook chatbots are no different. There are three essential things you need to be aware of: 1. Persistent Menu Facebook chatbot persistent menu Navigation is represented in Facebook Messenger by a persistent menu - A list of up to five actions that are always accessible to the user by an icon in the message editor. This effectively communicates basic chatbot capabilities to users, eliminating the need for people to remember text commands and providing a way to re-engage stale conversations. I recommend having a "talk to a human" option in your persistent menu that generates a message to the customer service team. This human/robot hybrid approach will ensure a better user experience and provide valuable feedback where your bot is stuck. Advertising Continue reading below 2. Quick Responses Facebook chatbot quick replies As chatting with bots is new to many, this helps provide a more guided experience to set expectations for what the bot can do. A Messenger bot's quick replies feature displays up to ten pre-assigned replies as prominent buttons above the text field to speed up the conversation.
0
0
2
 

Md Mostakim Hossain

Więcej działań